Support Services

Commissary

The NSA Naples Commissary, located on Support Site, is a modern supermarket for active-duty, reserve and retired military and their families, and Department of Defense civilians with commissary privileges. Because the commissary is an exclusive benefit for qualifying patrons, all visitors and shoppers must show proper identification cards or other authorizing paperwork to enter the facility.

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Fleet and Family Support Center

NSA Naples Fleet and Family Support Center staff recognizes that being in the military is a lifestyle that presents unique challenges and opportunities for service members and their families. Fleet and Family Support programs support individual and family readiness through a full array of programs and resources, which help families to be resilient, well informed and adaptable to the military environment.

Programs include:

  • Deployment and Ombudsman support for Sailors and their families
  • Family Support Programs (new parent support, family life education and family advocacy)
  • Counseling -- licensed clinical counselors provide individual, marital and family counseling to adults and children
  • Personal finances -- developing a spending plan, combating debt, investing for your retirement, saving for other goals and home buying.
  • Family employment readiness – employment and volunteer opportunities at NSA Naples, resume writing, interviewing skills, job search planning, educational opportunities and internet resources.
  • Sexual Assault Prevention and Response -- information and emotional support with medical, legal and investigative processes
  • Deployment readiness – pre- and post-deployment briefs and support for service members and their families, Commands and Individual Augmentees (IA)
  • Relocation Assistance – Sponsorship training, Welcome Aboard packages and orientation briefs (for those moving to NSA Naples) and Smooth Move (for those moving away from Naples). Loaner Locker is available for personnel arriving or leaving NSA Naples Area.
  • Ombudsman – support for Sailors and their families
  • InterCultural Relations -- culture-specific information, cross-cultural training and Italian language classes.
  • Transition Assistance -- resources to help make the move to civilian life go smoothly for military members and their families. Transition GPS (TAP) classes offer detailed information about civilian employment, Veteran Affairs Benefits, educational opportunities and general information about how to succeed as a civilian professional.

Workshops and seminars, individual clinical and non-clinical consultation and information and referral are available to active-duty and retired military personnel, their family members and, if space is available, Department of Defense employees, their spouses and contract employees.

 

 

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Housing

Housing supports all military and Department of Defense (DoD) civilian families and unaccompanied personnel assigned to NSA Naples with a goal to help personnel locate suitable and affordable housing.

Housing Service Center

The Housing Service Center provides a wide range of services. Please bring a copy of your orders and your transportation agreement to Housing. The staff will assist you with:

  • Approved available housing on and off base
  • Approved Real Estate agents
  • Detailed market information on local areas
  • Feedback from previous renters on specific property and/or landlord
  • Landlord information and mediation
  • Contract administration services (lease review/interpretation, termination of lease and addendums for contract renewal)
  • Assistance with interpreting utility bills

You may review approved available housing at www.homes.mil.

Base Family Housing

Most housing is in apartment buildings. There are 6 to 12 units per building for both officer and enlisted families. Apartments are configured as 2-, 3- and 4-bedroom units.

All units are equipped with:

  • Kitchen with refrigerator, gas stove/oven, microwave and dishwasher

  • Laundry room with American-style washer and dryer

  • Central heat and air conditioning

  • Cable TV (AFN and Skye are available)

  • ADSL Internet access is available

  • Wired for 110- and 220-volt electric

Pet Policy

Two pets (dogs and cats) are permitted in base housing. Pets must be microchipped and registered with the Veterinary Clinic. Cats must be spayed or neutered. Dogs must be 70 pounds or less. Some dog breeds are not allowed on base, so check with the NSA Naples Veterinary Clinic before shipping your pet(s). Exotic pets such as reptiles and spiders are prohibited, no exceptions to this policy. It is important you let your sponsor know about your pet requirement before you arrive. If you rent on the local economy, most landlords allow cats and dogs.

Unaccompanied Housing

All E-4 and below unaccompanied personnel assigned in NSA Naples and its tenant commands will reside in Unaccompanied upon arrival. If you wish to move to off-base housing, you must receive approval through your local command.

Are you interested in becoming a Resident Advisor (RA) to mentor Junior Sailors? Please let us know. An RA room consists of a private room and separate living room, plus reserved parking.

Furnishings Program

Housing provides military members and DoD civilians residing in off-base housing the following items for the duration of your tour at NSA Naples:

  • Refrigerator
  • Stove
  • Washer and dryer (gas or electric)
  • Wardrobes (two per military member and one per family member)
  • Two transformers

Temporary furnishings such as beds, sofa, table and chairs are available for loan until your household goods arrive. Kitchen items are available for temporary loan from the Loaner Locker located at the NSA Naples Fleet and Family Support Center.

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Navy Exchange

Navy Exchange includes a variety of services for your shopping convenience. The main retail store is located on Support Site and clothing for the entire family, toiletries, houseware, giftware, electronics, pet supplies and outdoor furniture.

Other NEX services at NSA Naples include:

  • MiniMarts at Support Site and Capodichino
  • Laundry and dry cleaners
  • Food courts at Support Site and Capodichino
  • Bambusa restaurant
  • Chock full 'o Nuts
  • Flower Shops at Support Site and Capodichino
  • Barber Shops at Support Site and Capodichino
  • Beauty Salons at Support Site and Capodichino
  • Optical Shop
  • Car Care
  • Military Auto Source

Proceeds from the Navy Exchange support Navy Morale, Welfare and Recreation (MWR) programs.

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Navy Gateway Inns & Suites

Navy Gateway Inns & Suites (NGIS) is military lodging with accommodations for transient military and authorized civilian guests on orders. It also accommodates leisure travelers on a space-available basis.

Complimentary amenities include:

  • WiFi
  • Flat screen TVs with cable including HBO
  • Cordless phone
  • Clock radio
  • Keurig coffee maker
  • Hair dryer
  • Portable fan
  • Iron and ironing board
  • Microwave and refrigerator
  • Kitchenettes (some suites for extended stays)
  • On-site laundry facilities are available
  • On-side vending machines (MiniMart is located a few doors away)
  • Shuttle bus to/from Support Site (location of themain NEX, commissary, bowling center and movie theater)

Pets are not allowed.

Cash, Visa, MasterCard, Discover and American Express are accepted. Please, no personal checks.

NSA Naples NGIS is located within walking distance of the Capodichino Airport. From the NSA Naples main gate, continue to follow the road about 10 minutes and turn left at the street between the Child Development Center and the east parking garage. The NGIS is straight ahead.

Taxi service is available. Airport pick up at NGIS available through Muto Travel +39 339 1618395. Please request assistance at NGIS front desk, since only one company is authorized on to base.
 

Reservations:  (877) NAVYBED (877-628-9233)

                        www.dodlodging.net

 

New prices coming to Navy Gateway Inns and Suites

Effective Oct. 1, room rates will increase at Navy Gateway Inns and Suites (NGIS) worldwide.

The change is due to NGIS becoming self-sufficient (the program no longer will receive appropriated funds). Room rates must cover operating costs plus recapitalization to maintain and improve the facility. New room rates are within TDY and Defense Travel per diem lodging rates.

The conversion to Non-Appropriated Funds is in direct response to the Secretary of Defense’s guidance to field a larger and more lethal joint force by exploring efficiencies in core business functions that will free up funds for higher priority military operations.

NGIS will continue to provide travelers comfortable and welcoming lodging.

 

Frequently Asked Questions

When will the rates increase?

Oct. 1, 2018

 

How much will rates increase?

The rate adjustment will vary based on location. In the EURAFSWA Region, rates will increase $11-$31 per night depending on room type. Rates will continue to be within TDY and Defense Travel per diem lodging rates.

 

Are the new rates within per diem lodging rate for TDY or Defense Travel?

Yes.

 

Will my rate change in the middle of my stay?

If you check in before Oct. 1 and check out after Oct. 1, yes your rate will change in the middle of your stay. Before Oct. 1, you will be charged the existing rate. On Oct. 1, your rate will change to the new rate. Your invoice will reflect the different rates.

 

Why are rates increasing?

The increase is required in order for NGIS to cover its operating costs, recapitalize to maintain and improve facilities, and meet Department of Defense (DoD) lodging adequacy standards.

 

Why is the conversion to NAF operations necessary?

The Office of the Secretary of Defense has directed all DoD lodging programs to convert from Appropriated Funds to Non-Appropriated Funds operations. The conversation will create efficiencies in core business functions that free up funds for higher priority military operations.

 

Will customers planning TDY, PCS or leisure travel be able to know the rates at their planned destination?

Yes. You may call 011 877-NAVY-BED (011 877-628-9233) to obtain rate information for specific locations. Or you may call the specific NGIS directly.

 

Will the rate increase affect Navy Lodge?

No. Navy Lodge is aligned and operated by the Navy Exchange Service Command (NEXCOM). For Navy Lodge room rates, please contact the respective Navy Lodge.

 

Are other Services taking this action?

Yes. The Office of the Secretary of Defense has directed all DoD government lodging programs to transition to all Non-Appropriated Funds (self-sustaining) operations.

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Navy Gold Star

The Navy Gold Star program is designed to provide long-term support to surviving family members of deceased active-duty military members. The program’s two goals are to keep survivors connected with the military and to assist them with achieving resiliency and well-being.

Eligible survivors include spouses, children (biological, adoptive and step), parents (biological, adoptive, step and foster) and siblings (biological, adoptive and half). Survivors remain part of the Navy family and are welcome at Fleet and Family Service Centers to receive authorized assistance.

For more information, go to www.NavyGoldStar.com.

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Navy Lodge

 

Navy Lodge is your “home when you’re between homes.” All military personnel reporting to NSA Naples who are not directly assigned to government housing will be required to stay at the Navy Lodge while looking for housing accommodations. Please coordinate with your sponsor to make reservations.

The facility includes air conditioning, private baths and fully furnished kitchenettes. Some suites are available. It is 100 percent non-smoking and offers pet-friendly rooms (in villas).

Complimentary amenities include:

  • Breakfast
  • Newspaper (Stars and Stripes)
  • WiFi
  • Flat screen TV with cable
  • DVD player
  • Phone
  • Clock radio
  • Hair dryer
  • Iron and ironing board
  • On-site laundry
  • Crib
  • Roll-away bed

 

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Navy Voting

The Navy Voting Assistance Program (NVAP) provides voting assistance to all Department of the Navy personnel, Department of Defense (DoD) civilians and their families around the world.

NVAP ensures all Navy and DoD personnel receive timely and accurate information regarding applicable state and federal elections.

If you have any questions about absentee voting, voter registration, upcoming elections or other voting-related questions, please check with your Voting Assistance Officer or the Federal Voting Assistance Program website. The Federal Voting Assistance Program is the Department of Defense agency responsible for making sure that absentee voters can easily exercise their right to vote.

 

Other resources

Online Voting Assistance

Voting Assistance Guide

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Navy Wounded Warrior-Safe Harbor

Navy Wounded Warrior (NWW)-Safe Harbor is the Navy's sole organization for coordinating the non-medical care of seriously wounded, ill and injured Sailors and Coast Guardsmen. It provides resources and support to them, their families and caregivers. The program provides individually tailored assistance designed to optimize the success of the wounded warriors' recovery, rehabilitation and reintegration activities.

NWW helps Sailors and Coast Guardsmen return to duty, and when that is not possible, the program works collaboratively with federal agencies as well as state and local organizations to ease wounded warriors back into their communities. 

How do Sailors and Coast Guardsmen enroll in NWW?
Sailors and Coast Guardsmen may self-refer to the program or be referred by family, command leadership or medical providers.

Who is eligible for enrollment?
NWW enrollment is available to seriously wounded, ill and injured Sailors and Coast Guardsmen, including:

  • OIF/OEF/OND casualties
  • Shipboard and training accidents
  • Liberty accidents
  • Serious medical and psychological condition (e.g. cancer, PTS)

What is non-medical care management?
Non-medical care management teams tailor support to each enrolled service member’s needs, including:

  • Comprehensive Recovery Plan
  • Pay and personnel issues
  • Invitational Travel Orders
  • Lodging and housing adaptation
  • Child and youth care
  • Transportation needs
  • Education benefits and training and employment opportunities
  • Commissary and Exchange access
  • Respite care
  • TBI/PTS support services
  • Adaptive sports and reconditioning
  • Transition assistance

Additional resources

Caregiver Resources
Navy Wounded Warrior – Safe Harbor on Facebook
Navy Wounded Warrior – Safe Harbor on Twitter
National Resource Directory
Social Security Administration: Disability Benefits for Wounded Warriors
Department of Veterans Affairs: SGLI Traumatic Injury Protection Program (TSGLI)

 

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